SHIELDGATE CYBER LLC

PRIVACY POLICY

Effective Date: March 8, 2026

1. Introduction

SHIELDGATE CYBER LLC ("ShieldGate," "we," "us," or "our") operates the website www.shieldgatecyber.com and provides AI-powered communication and cybersecurity services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Full name and business name

• Email address

• Phone number

• Billing and payment information (processed securely via Stripe)

• Business address and contact details

• Messages and communications submitted through our contact forms

2.2 Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on the website

• Device identifiers and operating system

• Referring URLs and click behavior

2.3 Call and Messaging Data

When you or your customers use our AI phone answering service:

• Call recordings and transcripts may be stored for quality assurance and service delivery

• SMS message content sent and received through our platform is processed to deliver the service:

• Caller ID information and call metadata (duration, time, frequency) is logged

3. SMS / Text Messaging Policy

IMPORTANT: The following terms apply to all SMS communications sent through or by SHIELDGATE CYBER.

3.1 Consent to Receive SMS Messages

By providing your phone number and checking the consent box on our website or verbally agreeing during onboarding, you expressly consent to receive SMS text messages from ShieldGate AI. These messages may include:

• Service updates and call summaries

• Appointment confirmations and reminders

• Lead follow-up notifications

• Security alerts and account notifications

• Billing and subscription reminders

3.2 Message Frequency

Message frequency varies based on your account activity and service plan. Typical frequency is 1 to 10 messages per day. Message and data rates may apply.

3.3 How to opt Out

You may opt out of SMS messages at any time by:

• Replying STOP to any SMS message you receive from us

• Emailing us at support@shieldgatecyber.com with your request

• Logging into your account and updating your communication preferences After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you re-subscribe.

3.4 SMS Help

Reply HELP to any message for assistance, or contact us at support@shieldgatecyber.com.

3.5 Third-Party SMS Providers

We use Twilio, Inc. as our SMS infrastructure provider. Your phone number and message data are transmitted through Twilio's platform in accordance with their privacy policy. We do not sell your phone number to third parties for marketing purposes.

4. How We Use Your Information

• Delivering and improving our AI phone answering, SMS, and cybersecurity services

• Processing payments and managing your subscription

• Sending service notifications and transactional communications

• Responding to customer support requests

• Complying with legal obligations

• Detecting and preventing fraud or abuse

• Analyzing usage to improve service performance

5. Information Sharing

We do not sell your personal information. We may share information with:

• Twilio, Inc. — for phone and SMS infrastructure • Retell AI — for AI voice agent processing • Zoho Corporation — for CRM and data management • Stripe, Inc. — for payment processing

• Law enforcement or regulators when required by law.

6. Data Retention

We retain personal data for as long as your account is active or as required by law. Call recordings are retained for 90 days by default unless a longer period is requested. You may request deletion of your data by contacting us.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, secure cloud storage, and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at: SHIELDGATE CYBER LLC

Email: support@shieldgatecyber.com

Website: www.shieldgatecyber.com

Titusville, Florida, United States

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at

support@shieldgatecyber.com